Q + A

How long will it take to ship my order?

Fast and Reliable Shipping:

Processing Time: All orders are processed and shipped within 2-4 business days. Once your order is shipped, you will receive a confirmation email with tracking information.

Shipping Methods: We offer a range of shipping options to suit your needs, including standard and expedited shipping. Choose the option that best fits your timeline at checkout.

Domestic Shipping: We ship to all 50 states within the USA. Standard shipping typically takes 3-7 business days after dispatch, while expedited options are available for faster delivery.

Where do you source your stones from?

Our gemstones are delicately selected tracing its source, origin and purity. Imported from areas around the world such as Brazil, India, and Africa.

Although this process may take a little longer and be limited in selection depending on the time of year, it is a process we take pride in to provide you with only quality pieces.

This ensures each bracelet is made with 100% natural gemstones.

Do I need to recharge my jewelry?

Some people believe that crystals need to be recharged periodically to clear out any negative energy and restore their healing properties. Here are some common ways to recharge crystals:

  • Sunlight: exposing crystals to direct sunlight for several hours

  • Moonlight: leaving crystals out overnight during a full moon

  • Smudging: burning sage or placing the crystals in a selenite bowl

What is your return policy?


Return Policy:

Hassle-Free Exchanges: If you are not completely satisfied with your purchase, we offer hassle-free exchanges. Simply contact us within 10 days of receiving your order to initiate an exchange. We will provide you with instructions to return the item, and once we receive it, we will process your exchange. Items must be in their original, unused condition and accompanied by the original packaging and order number.

How to Exchange: To initiate an exchange, please contact our customer service team at phaseshi@gmail.com with your order number and reason for return. We will provide you with a return authorization and instructions on how to send your item(s) back to us.

1-Year Replacement Guarantee: We stand behind the quality of our products. If any piece of jewelry or handbag you purchase from Phases Hawaii becomes damaged due to manufacturing defects within one year of purchase, we will replace it free of charge.

Repair & Replacement: In the event of damage, please contact our customer service team at phaseshi@gmail.com with details and photos of the issue. We will assess the damage and provide instructions for sending the item back to us for repair or replacement.

At Phases Hawaii, your satisfaction is our priority. We are committed to providing you with high-quality products and exceptional customer service. If you have any questions or need assistance, please don't hesitate to contact us.

How do I care for my jewelry?

Proper care of your jewelry ensures its lasting beauty and durability. At Phases Hawaii, our jewelry is crafted from high-quality materials, including gold-filled and sterling silver, which are designed to resist tarnishing and discoloration. To maintain the brilliance of your gemstone jewelry:

Store Properly: Keep your pieces in a cool, dry place, ideally in our provided pouches, to prevent scratches and damage.
Avoid Moisture: Remove jewelry before swimming, bathing, or any exposure to harsh chemicals, which can affect the metal and gemstones.
Clean Gently: Use a soft, lint-free cloth to polish your jewelry. For deeper cleaning, use mild soap and warm water, avoiding ultrasonic cleaners which can damage certain gemstones.
Wear with Care: Apply lotions, perfumes, and hair products before putting on your jewelry to minimize exposure to chemicals.

    By following these simple tips, you can keep your Phases Hawaii jewelry looking as stunning as the day you received it. Remember, proper care enhances the longevity and beauty of your cherished pieces.

    For more detailed care instructions or any specific questions, feel free to contact our customer support.

    How do I care for my handbags?

    Ensuring the longevity and pristine condition of your designer-quality handbags is our top priority at Phases Hawaii. Follow our comprehensive handbag care guide to keep your stylish and functional accessories looking as beautiful as the day you received them.

    Essential Handbag Care Tips:
    Cleaning: Regularly clean your handbag to remove dirt and dust. For our vegan grained leather handbags, use a soft, damp cloth to gently wipe the surface. Avoid harsh chemicals or abrasive materials, which can damage the finish.
    Storage: When not in use, store your handbag in the provided dust bag for safekeeping. This protects it from dust, sunlight, and potential scratches. Keep your handbag in a cool, dry place to prevent moisture damage.
    Protect from Elements: While our handbags are crafted for durability, it’s best to avoid prolonged exposure to direct sunlight, rain, or excessive humidity, which can cause fading and damage.

    Why Proper Handbag Care Matters: Proper care extends the life and beauty of your handbags, ensuring they remain timeless accessories in your collection. With attention to care, you can continue to enjoy the elegance and functionality of your Phases Hawaii handbags for years to come.
    Sustainability and Quality: At Phases Hawaii, we are committed to sustainability and quality craftsmanship. By following our care tips, you are not only preserving the beauty of your handbag but also contributing to a more sustainable fashion choice.

    Experience the power of crystalS